Rhapsody Helpdesk
  • 🏠Helpdesk Home
    • Welcome
  • ⚙️Account Set Up
    • Before Your First Call
      • Account Details
        • Logging In
      • Importing Contacts & Musicians
      • Additional Set Up
      • Contacting Musicians
  • 📩Rhapsody Calls
    • Overview
    • 1️⃣Setting Up The Call
      • Creating a Project
      • Adding Project Pieces + Instrumentation
      • Adding Work Sessions
      • Add Personnel
      • Additional Information
    • 2️⃣Send + Track the Call
      • Pre-flight Check
      • Send the Call
      • Track the Call
    • 3️⃣Adjust + Replace
      • Musician Responses
        • On Hold Musicians
        • Declined Musicians
        • Unresponsive Musicians
        • Messages from Musicians
        • Musician Release Request
      • Types of Communication
        • Canceling + Releasing Musicians
        • Remind
        • Confirmation
        • Message
        • Nudges
        • Revision Calls
      • Answering for Musicians
      • Changes to Project
        • Changing Time/Location of Work Session
        • Canceling a Project Piece
        • Adding Additional Project Pieces
        • Cancelling a Work Session
        • Adding Additional Work Session
        • Turn a Rehearsal into a Sectional
        • Cancelling Entire Project
    • 4️⃣Payroll + Archive
      • Budget & Payroll
      • Archiving your Project
  • 🪄Rhapsody Features
    • Features
      • Chairs
      • Mercury Pipeline
      • Color Coding + Customization
      • Click-Through View
      • Shortcuts
      • Multiple Instrument Support
      • Create + Button
      • Work Sessions
      • Templates
      • Calendar Views
      • Project Checklist
      • Project Settings
      • View Modes
      • Mission Control
      • Seasons
      • Assignments View
      • Digest
      • Genius View
      • Exports
      • Work Session View
      • Pieces View
      • Budget & Payroll
      • Sent
      • Who's Next
      • Rhapsody Calls
      • Project Pieces
    • Updates
      • Rhapsody Updates
      • Upcoming Features + Feature Requests
      • Live Rosters
  • 🎶For Musicians
    • Musicians FAQ
      • Mobile App
      • Message Contractor/Personnel Manager
      • Logging In
      • Release Request
      • Rhapsody Emails in Spam
      • Exporting Calendar
  • ❓FAQ's
    • Frequently Asked Questions
      • How do I send a call without adding a Project Piece?
      • Cancel vs Release?
      • How do I add a role (ex Concertmaster)?
      • How do I assign a sub list/call order?
      • How can I view what was sent to a musician?
      • How do I reorder musicians within a section?
      • How do I move a musician to a different instrument/section?
      • How do I make a sectional?
      • Why can't I make edits/changes?
      • How do I download the hiring status overview?
      • How do I download a Roster?
      • How do I remove a musician?
      • How do I edit personnel for 1 Work Session?
      • How do I add multiple instruments to a Chair?
      • How do I create/edit a season?
      • Why am I getting an error message?
      • How do I view the status of a musician?
  • 📝Legal
    • Terms and Conditions
    • Privacy Policy
    • Cookie Policy
  • 📊Billing & Payment
    • Selecting a Plan
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  1. Helpdesk Home

Welcome

Welcome to the Rhapsody Helpdesk!

NextBefore Your First Call

Last updated 1 year ago

This Helpdesk is here to provide you with insight into Rhapsody and provide you with additional resources.

⚙️ Click here to learn about setting up your account: Before you send your first call, you'll want to make sure you have everything set up in your account. This includes setting up your account details and how to inform your musicians about the use of Rhapsody!

Click here to learn about Rhapsody Calls: This is the section that goes over the 4 step process for Rhapsody Calls. Set up the call, send + track the call, adjust + replace, and then payroll + archive

Click here to learn more about Rhapsody Features: A list of all features in Rhapsody. Rhapsody can do so much, we just HAD to share with you everything!

Click here to have access to the musicians FAQ: An entire FAQ section dedicated to musician questions! Learn about the Rhapsody Musicians mobile app, see what all is available to you, and troubleshoot some frequently asked questions!

Click here to read the Rhapsody FAQ's: These are FAQ's intended for contractors/personnel managers/administrators using Rhapsody. These provide you with a more in depth explanation on how to handle certain situations in Rhapsody.

Click here to learn more about the legal information: Terms and Conditions, Privacy Policy, and Cookie Policy

Click here to learn more about billing: Information regarding your payment for use of Rhapsody

If you have a question or see a topic which you would like further explanation on, please email us at support@rhapsody.la with the subject HELPDESK

Happy reading!

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