Musicians FAQ
Welcome to Rhapsody, musician!
Welcome to Rhapsody! We are a robust ensemble management platform built by musicians for musicians. Our platform is designed to help you receive work calls in an easy, clear, and concise manner.
This page is designed to help you navigate Rhapsody as a musician.
Click here to learn about the Rhapsody Mobile App
Click here to learn more about messaging your Contractor/Personnel Manager
Click here to learn about logging into your app
Click here to learn about Release Requests
Click here to learn about your Rhapsody emails ending up in spam
Click here to learn about exporting your calendar
As our platform grows, we are continuing to launch new features. If you have any questions or suggestions, feel free to let us know at contact@rhapsody.la
FAQ's
How do I download the Rhapsody Musicians mobile app?
You can download the free Rhapsody Musicians mobile app onto your phone by searching "Rhapsody Musicians" in your app store of choice. You can also use the links below:
Rhapsody Musicians app for IOS Requires iOS 12.1 or later https://apps.apple.com/us/app/rhapsody-musicians/id1493480787
Rhapsody Musicians app for Android Requires Android 12 or later https://play.google.com/store/apps/details?id=la.wid.rhapsody_musician&hl=en_NZ
How do I export my Rhapsody call to my calendar?
You can add the dates of a Rhapsody call from the Rhapsody Musicians mobile app or desktop email. The dates exported will be added to the calendar app of your choice. Your calendar of choice is set up automatically through your device's settings.
From Rhapsody mobile app:
Tap the service you want to add to your calendar. You will be redirected to the live link for the Project
Scroll down to the "Schedule" provided in the call.
In the "Schedule" portion of the call, tap the "Add to Calendar"
From there, your phone will populate the instructions to adding all dates of the Project to your default calendar in your phone
The dates exported will be added to the calendar app of your choice. Your calendar of choice is set up automatically through your device's settings.
From email (desktop):
Locate the Rhapsody call in your email
Scroll down to the "Schedule" provided in the call.
In the "Schedule" portion of the call, tap the "Add to Calendar"
From there, your device will download an ics file. This file can then be opened and imported to your calendar of choice.
From email (mobile):
Locate the Rhapsody call in your email
Scroll down to the "Schedule" provided in the call.
In the "Schedule" portion of the call, tap the "Add to Calendar"
From there, your phone will populate the instructions to adding all dates of the Project to your default calendar in your phone.
Why are my Rhapsody emails ending up in my Spam folder?
Your email provider may be flagging Rhapsody emails as spam. This can happen for several reasons. Email providers do their best to pre-filter emails for you so that you receive less "spam" in your inbox. Rhapsody emails occasionally fall into this trap.
The best way to ensure your Rhapsody emails end up in your inbox is to configure a filter in your email, or to download the Rhapsody Musicians mobile app. Additionally, you can opt into receiving SMS text-messages about Rhapsody communications when you download the Rhapsody Musicians mobile app.
How do I login to Rhapsody from my desktop computer?
Unfortunately, there is no desktop version of Rhapsody for musicians. By default, Rhapsody sends all communications through email, so you can search your email to locate your Rhapsody messages.
If you would like to see all your Rhapsody calls in one place, we recommend downloading the Rhapsody Musicians mobile app or to manually export your Rhapsody calls to your calendar of choice.
How do I message my contractor/personnel manager/administrator?
You have 4 options when it comes to messaging your contractor/personnel manager/administrator.
When receiving a Rhapsody call, you will be allowed to provide a message with your response. Add your message to your contractor/personnel manager/administrator along with your response. Read more about messaging
If you have already accepted a call or been assigned to a call, you can "ask to be released". This feature allows you to ask for a release on some/all of the Project. When asking to be released, you are required to provide a message to your contractor/personnel manager/administrator explaining your reason for the request. Read more about release requests.
Use the contact information provided in your Rhapsody call to contact your contractor/personnel manager/administrator directly. This information, if made available, is located toward the bottom of your Rhapsody Call. Read more about contacting outside of Rhapsody.
Reply to a Rhapsody communication through email. Rhapsody will automatically forward your email to your personnel manager's email directly.
How do I request to be released from something?
If you have not yet accepted a call because you would like to be released from parts of the invite, please Hold the call and provide a message to your personnel manager asking for a release/providing an explanation.
If you have already accepted a call or been assigned to something, you can use the "Ask to be released" feature located at the top of your call. Read more about release requests.
Note: The "ask to be released" feature may not be available to you through Rhapsody. If this is not available to you, you will need to contact your contractor/personnel manager/administrator directly outside of Rhapsody.
Why can't I submit my answer?
You are able to submit your answer by tapping/clicking the appropriate responses in your email. When you select an answer, you are redirected to a link to submit your answer and provide a message (optional).
If you are unable to access this link by tapping/clicking the buttons, locate the "Or, open call in browser" link. This text will be located below the action buttons in your call. From there, you will be redirected to the link where you can submit your answer.
When you arrive on the call link, you will see the actions you can take. If you cannot submit an answer on the link, you have either already answered, or your contractor/personnel manager/administrator answered for you. Please refer to your email for your confirmation messages.
If you are still unable to submit your answer to a Rhapsody call, please contact your contractor/personnel manager/administrator asap.
Why can't I download the app?
If you are unable to download the Rhapsody musicians app, your phone may need to download the latest operating system.
Rhapsody Musicians app for IOS Requires iOS 12.1 or later https://apps.apple.com/us/app/rhapsody-musicians/id1493480787
Rhapsody Musicians app for Android Requires Android 12 or later https://play.google.com/store/apps/details?id=la.wid.rhapsody_musician&hl=en_NZ
Why don't I see my Rhapsody calls in the app?
If you do not see your Rhapsody calls in the Rhapsody Musicians app, you may be using a different email than the one your contractor/personnel manager/administrator is using to send communications.
Please reach out to your contractor/personnel manager/administrator to confirm the email they have on file for you is correct.
How do I upload a profile picture?
In the Rhapsody Musicians mobile app, locate the "Profile" menu at the bottom of the screen.
From there, tap the avatar and follow the instructions on your phone to uploading a profile picture. Adding a profile picture is a great way to stand out when your contractor uses Rhapsody to send communications!
How do I edit my information in my profile?
In the Rhapsody Musicians mobile app, locate the "Settings" menu at the bottom of the screen.
From there, you can edit your App Credentials. This allows you to change your email or phone number.
At this time, Rhapsody Musicians mobile app users can only edit their email and phone number. For all other changes such as address, name, instruments, etc, you will need to contact your contractor/personnel manager/administrator directly.
Why am I receiving so many Rhapsody emails?
At Rhapsody, we believe in transparency. As a musician, you need to have a record and keep track of any changes to work you receive.
Rhapsody provides you with confirmation messages for every response you provide. This means you receive an email every time you submit an answer to a Rhapsody communication.
Additionally, you will receive messages from your contractor/personnel manager/administrator regarding updates and changes to Projects. Contractor/personnel manager/administrators are human, and they too make mistakes which may mean sending additional communications to you. This includes if they have removed you from aspects of a call, answered a call for you, or updated any information in the Project.
We recognize this can be tedious and frustrating, but we also want to provide you with a traceable history of all actions taking place. This allows you to not be responsible for any faults of the contractor/personnel manager/administrator, and also keeps you informed of all your obligations.
How do I enable SMS for Rhapsody Calls?
Enabling SMS for Rhapsody calls sends you a text-message with a link to respond to a Rhapsody call.
Download and login to the Rhapsody Musicians mobile app
In the app, tap the "Settings" menu at the bottom of the screen
In the settings, tap the "SMS" option to turn on SMS for all Rhapsody communications
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