# Musician Release Request

If a musician has been assigned or already accepted a call, they can be allowed to ask for a release from some or all Work Sessions on the Project. Rhapsody has the option to allow musicians to request a release from Work Sessions!

{% hint style="danger" %}
**WARNING**

This is an OPTIONAL **BETA** feature! If you experience any issues with this feature, please contact us at <support@rhapsody.la>
{% endhint %}

***

## Workflow

When a musician Accepts or Acknowledges their call, they will have the option to "Ask to be released" at the bottom of their confirmation message/Project Name

<figure><img src="/files/mlBrXo0p5ZkmIuN53Qor" alt=""><figcaption><p>Example of what the Ask to be released under the "You have Accepted" text</p></figcaption></figure>

Upon selecting this option, they will receive a popup of the Work Sessions they've been assigned to for the Project. Musicians must provide a reason they are asking to be released from the selected Work Sessions and acknowledge that this is a release *request.* This will not gurantee that they have been released from the Project.

<figure><img src="/files/EozPD9LPTcuufsKP3Q7a" alt=""><figcaption><p>Example of what a musician would see after selecting the "Ask to be released" text in their Rhapsody call.</p></figcaption></figure>

<figure><img src="/files/up6pdXb3gnpbpA4lC6g6" alt=""><figcaption><p>Example of what a musician sees when submitting their release request</p></figcaption></figure>

When a musician submits a release request, their status will be updated in the affected Project.

<figure><img src="/files/l6oYs6Td6IhL1X7Xo3SB" alt=""><figcaption><p>Example of a musician who submitted a release request in a Rhapsody Project</p></figcaption></figure>

You can then click on the musicians name to view their requested days off. Decide whether or not you will approve or deny their request!

<figure><img src="/files/29kK0r6DDYiGG39Zsxq4" alt=""><figcaption><p>Example of a musician's release request in Rhapsody</p></figcaption></figure>

{% hint style="warning" %}
**FYI**

Musicians are *only* able to access this when selecting the "**open call in browser**" option. This text is located underneath the Project Name. They can also directly ask to be released in the Rhapsody Musicians mobile app.
{% endhint %}

***

### Accepting a Release Request

If you chose to **ACCEPT** a Release Request from a musician, they will automatically be removed from the  appropriate Work Sessions.&#x20;

Immediately following, Rhapsody will inform you that you need to send the musician a communication. It is critical that you inform the musician AS SOON AS you accept their request.&#x20;

When asked to send a Revision to the affected musician, select `Yes` to inform the musician you have approved their request

<figure><img src="/files/86jvYCzQPq7u6OpUKl1I" alt=""><figcaption><p>Example of popup from accepting a musician's release text</p></figcaption></figure>

The musician will receive a **Revision Call** informing them their request has been approved. The call they receive will have their updated Rhapsody assignments with the correct Work Sessions removed.&#x20;

By default, Rhapsody will provide you with a Custom Greetings for the Revision Call where a musician's release request was approved. You can provide the musician with additional information or a personalized message responding to their request!

<figure><img src="/files/GFFTNR03MEMpKVECtJCe" alt=""><figcaption><p>Example of a Revision Call and what the custom greetings will say after approving a release request</p></figcaption></figure>

***

## Denying a Release Request

If you chose to **DENY** a Release Request from a musician, they will NOT be removed from the  appropriate Work Sessions.&#x20;

Immediately following, Rhapsody will inform you that you need to send the musician a communication. It is critical that you inform the musician AS SOON AS you DENY their request.&#x20;

When asked to send a Revision to the affected musician, select `Yes` to inform the musician you have denied their request

<figure><img src="/files/D5nCfIZ7w8yNgmnrEwhB" alt=""><figcaption><p>Example of popup from denying a musician's release text</p></figcaption></figure>

The musician will receive a **Message** informing them their request has been denied. The call they receive will remind them of their Rhapsody assignment and will not change their Schedule.&#x20;

By default, Rhapsody will provide you with a Custom Greetings for the Message, where a musician's release request was denied. You can provide the musician with additional information or reasons why they were denied when sending the Message!

<figure><img src="/files/sKdt1jnZi25cEXhvHIGJ" alt=""><figcaption><p>Example of a Message and what the custom greetings will say after denying a release request</p></figcaption></figure>

***

## Enable Musician Release Request

In the top right corner of Rhapsody, select your account.&#x20;

<figure><img src="/files/dsJdyMg6xhxxuZFBIwiQ" alt=""><figcaption><p>Selecting the account icon in the top right corner of your Rhapsody screen</p></figcaption></figure>

From the dropdown menu that appears, select preferences. From there select preferences, and turn on the Enable Release Requests!

<figure><img src="/files/5koWFIqJU6fCRv7tMpTZ" alt=""><figcaption><p>Example of account preferences and option to Enable Release Requests turned on</p></figcaption></figure>

{% hint style="info" %}
**Did you know?**

We wrote an article for musicians about how they can request to be released\![ Read more about the instructions for a musician to request a release.](/rhapsody-helpdesk/for-musicians/musicians-faq/release-request.md)
{% endhint %}


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