If a musician has been assigned or already accepted a call, they can be allowed to ask for a release from some or all Work Sessions on the Project. Rhapsody has the option to allow musicians to request a release from Work Sessions!
WARNING
This is an OPTIONAL BETA feature! If you experience any issues with this feature, please contact us at [email protected]
Workflow
When a musician Accepts or Acknowledges their call, they will have the option to "Ask to be released" at the bottom of their confirmation message/Project Name
Example of what the Ask to be released under the "You have Accepted" text
Upon selecting this option, they will receive a popup of the Work Sessions they've been assigned to for the Project. Musicians must provide a reason they are asking to be released from the selected Work Sessions and acknowledge that this is a release request. This will not gurantee that they have been released from the Project.
Example of what a musician would see after selecting the "Ask to be released" text in their Rhapsody call.
Example of what a musician sees when submitting their release request
When a musician submits a release request, their status will be updated in the affected Project.
Example of a musician who submitted a release request in a Rhapsody Project
You can then click on the musicians name to view their requested days off. Decide whether or not you will approve or deny their request!
Example of a musician's release request in Rhapsody
FYI
Musicians are only able to access this when selecting the "open call in browser" option. This text is located underneath the Project Name. They can also directly ask to be released in the Rhapsody Musicians mobile app.
Accepting a Release Request
If you chose to ACCEPT a Release Request from a musician, they will automatically be removed from the appropriate Work Sessions.
Immediately following, Rhapsody will inform you that you need to send the musician a communication. It is critical that you inform the musician AS SOON AS you accept their request.
When asked to send a Revision to the affected musician, select Yes to inform the musician you have approved their request
Example of popup from accepting a musician's release text
The musician will receive a Revision Call informing them their request has been approved. The call they receive will have their updated Rhapsody assignments with the correct Work Sessions removed.
By default, Rhapsody will provide you with a Custom Greetings for the Revision Call where a musician's release request was approved. You can provide the musician with additional information or a personalized message responding to their request!
Example of a Revision Call and what the custom greetings will say after approving a release request
Denying a Release Request
If you chose to DENY a Release Request from a musician, they will NOT be removed from the appropriate Work Sessions.
Immediately following, Rhapsody will inform you that you need to send the musician a communication. It is critical that you inform the musician AS SOON AS you DENY their request.
When asked to send a Revision to the affected musician, select Yes to inform the musician you have denied their request
Example of popup from denying a musician's release text
The musician will receive a Message informing them their request has been denied. The call they receive will remind them of their Rhapsody assignment and will not change their Schedule.
By default, Rhapsody will provide you with a Custom Greetings for the Message, where a musician's release request was denied. You can provide the musician with additional information or reasons why they were denied when sending the Message!
Example of a Message and what the custom greetings will say after denying a release request
Enable Musician Release Request
In the top right corner of Rhapsody, select your account.
Selecting the account icon in the top right corner of your Rhapsody screen
From the dropdown menu that appears, select preferences. From there select preferences, and turn on the Enable Release Requests!
Example of account preferences and option to Enable Release Requests turned on
