Contacting Musicians

"Heads up, we're using Rhapsody!"

Rhapsody sends Calls and communication through the email, SMS messages, and our Rhapsody Musicians mobile app.

Musicians can choose how to receive their calls, but by default, Rhapsody will send calls via email. On average, musicians who download our app or opt in for SMS messages respond 94% faster than musicians who only receive emails.

WARNING

Various email providers have been known to filter Rhapsody calls and automatically flag them as "spam" or "promotions". We strongly recommend contacting your musicians PRIOR to your first Call so they can set up their email and/or download the Rhapsody Musicians mobile app.

Before you send your musicians a heads up...

Be sure you have the following:

1. Finished Importing your Musicians into Rhapsody

2. Filled out your Contractor Settings and set up your Rhapsody Username

3. List of musicians emails ready

What to say

When you inform your musicians about switching to Rhapsody, you will want them to be aware of:

• What email they can expect calls from (as set up in your Contractor Settings)

• Setting up a filter in their email

• Encourage download of the Rhapsody Musicians mobile app.

Sample Email to Send:

Below is a sample email you may wish to send all your musicians in your Rhapsody Address book PRIOR to your first call.

Hello Musicians, please read the following information carefully.

Starting XX/XX/2023, name of organization will begin using a program called Rhapsody for ensemble management, hiring, and contracting musicians. All communication for rehearsals, performances, concerts, availabilities, reminders, etc. for musicians of name of organization will be sent out through Rhapsody.

Create a filter in your email:

By default, you will receive your Rhapsody calls from `name of organization` through email. In order to ensure your email provider does not mistakenly place Rhapsody communications in your spam folder, we ask you configure a filter in your email. To do this, you will save @rhapsody.la to your emails' contact's so that emails do not go to spam. Here is a link that provides more information on how to do this: https://app.gitbook.com/o/xmDTQwB6Tvnm4JIRXMrv/s/Hbnc0NtaiEDlczV2aNHI/for-musicians/x-musicians-faq/r-rhapsody-emails-in-spam Download the Rhapsody Musicians mobile app: We ask that you download the free Rhapsody Musicians mobile app onto your phone. This allows you to more easily respond to calls, and track all communications in from name of organization in one spot. Please note you will need Android 12 or later or iOS 12.1 or later to download and access the app. Rhapsody Musicians app for IOS

https://apps.apple.com/us/app/rhapsody-musicians/id1493480787

Rhapsody Musicians app for Android

https://play.google.com/store/apps/details?id=la.wid.rhapsody_musician&hl=en_NZ Once you have downloaded the app, open the app and follow these steps to set up your profile:

• A popup will ask you to enable push notifications. Tap on "Allow"

• Tap the "Create Account" button

• Using the same email address you received this current email, create your account

• You will receive a code sent to your email. Confirm your account with the code.

• Once you've confirmed your account, your account is set up to receive Rhapsody communications. In the app, you can customize your profile and opt in for SMS messaging in the app settings.

FAQ's

If you already receive calls through Rhapsody from a different organization, your calls from name of organization will automatically appear in your Rhapsody mobile app. If not, be sure that the email we have on file is the same email used in your other organizations. At this time, Rhapsody does not have a desktop version of the mobile app for musicians. You can respond and reply to a Rhapsody call using the information found in your email on your desktop. For help troubleshooting, you can use the Musicians FAQ section of the Rhapsody Helpdesk for any additional information

https://app.gitbook.com/o/xmDTQwB6Tvnm4JIRXMrv/s/Hbnc0NtaiEDlczV2aNHI/for-musicians/x-musicians-faq If you have any questions about this process or transition, please let me know.